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How to pre-populate customer details in an email template or followup
How to pre-populate customer details in an email template or followup
Staci Mitchell avatar
Written by Staci Mitchell
Updated over 4 months ago

When writing an email template or follow-up, you'll likely want the message to feel personalized for the client. You can easily add a personal touch to your communications using the tag icon.

How to use the tag icon

1. Find the tag icon in the text toolbar when creating email templates and follow-ups.
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2. Click on the tag icon to choose the customer information you want to include. You can select from the following:

  • Company name

  • Client first and last name

  • Client/job address, city, state, zip code

  • Job identifier

  • Estimate date, number or type

  • Estimator name, email, and phone number

3. Once the tag is embedded in the email, the system will pull the relevant information from the estimate to complete your message.

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