In this help article, we'll address some of the most commonly asked questions about accepting payments in PaintScout. Let's get started!👇
Am I able to accept bank transfers with PaintScout Payments?
No, our integration currently only supports credit card payments. If you would like to accept payment from your customer via bank transfer you can directly report the payment on the estimate or invoice.
Can I connect Payments to a sub-account in Stripe?
Yes, when you connect the Stripe integration you will be prompted which account you want to use.
What is the rate for PaintScout Payments with Stripe?
Each transaction processed by Stripe will be charged your stripe fee + 0.5% fee paid to PaintScout. (Stripe fees are most commonly 2.9% of the payment amount + $0.30 per transaction). So a total of 3.4%.
Can I pass the payment processing fees onto my customer?
Credit Card Surcharging is currently a beta feature, if you would like this enabled please reach out to support@paintscout.com
You can set up a similar fee as a tax rate in your account settings under Estimates. By using this method you'll be able to customize the description to your liking and apply the fee selectively to specific estimates. Additionally, you can consider a slight increase in your hourly rate to cover any additional charges you may encounter.
How long does a payment take to get to me?
Payout timing is adjustable in your Stripe settings. Learn more here!
Is the deposit payment reported on the invoice?
When a customer makes a deposit payment through a credit card the system will automatically create an associated invoice and post the payment.
How can I issue a refund?
Any refunds made will be done through the Stripe dashboard. Learn more here!
What is the ideal workflow when using Quickbooks and PaintScout Payments?
If you are wanting to utilize payments in PaintScout but still send your information over to Quickbooks for bookkeeping purposes, we recommend following this workflow:
Configure your Quickbooks integration to only manually create invoices from the send menu.
The customer accepts the estimate and an invoice is created.
Report all payments directly on the invoice until it is marked Paid.
Once the invoice is marked paid click the drop-down next to the send button and select Create Invoice in Quickbooks.
If I add additional work to to an invoice will it show up in the balance due?
Yes, if additional work is added to a Paid Invoice the status will be changed to Partial and the Balance Due will update to include the added items. Additional Work added to the estimate will not appear on an existing invoice.
Can I turn PaintScout Payments off and on?
Once you connect to Stripe and enable the payments option in your account settings, all customers will have the ability to pay by credit card on any new estimates/invoices made unless you manually turn it off.
How to turn off credit card payments on an estimate/invoice:
Click the sidebar on the right-hand side of the estimate
Click the Payments & Lending section
Uncheck the Allow Payments box.
How can I verify that a payment has been processed?
Successful credit card payments will be listed in the Payments Table and also visible in the Activity section of the menu sidebar. If you're using Stripe, you can find the payment details in the Payments section.
What do the different statuses in Stripe mean?
Succeeded: This payment is complete.
Incomplete: The customer has not properly entered their payment method.
Failed: The payment failed because the issuing bank declined it.
Blocked: This payment failed because Stripe determined it to be too high-risk.
You can view more details about each payment on the payment timeline.