There are a few reasons why estimates may not make it to customers, or show as viewed after being sent to customers:
Sometimes emails get caught by spam filters.
Sometimes customers don't open them, and accidentally (or intentionally) delete them before reading.
Sometimes customers open emails and don't click the link to view estimates.
Customers with very old browsers (or JavaScript disabled on their browser) may be shown a link to download a PDF, which bypasses our tracking system.
Customers with over-zealous email filters (often found with corporate email) sometimes remove or modify links in emails in such a way that breaks them.
We do our best to keep PaintScout emails out of customer's spam box, but at the end of the day - it's always possible that some emails won't get through. We've also come across spam filters that strip links out of emails, or redirect them somewhere else when the link is clicked.
Whatever the cause, when the estimate isn't being viewed - it's a good time to follow-up with your customer to make sure they've received the quote, and offer them a workaround.
When following-up with a customer, you may want to email them from your own email account (especially if you've already corresponded with them that way), with a link to the estimate. Or, you may also want to attach a PDF version of the quote, in case their email is having trouble receiving links.
In some cases, we may be able to provide more information - so if there's an estimate you'd like us to look into, contact us and we'll see what we can do!
For more information about sending Quotes to customers - check out Sending Quotes to Customers.