There are a few reasons why estimates might not reach customers or show as viewed after being sent:
Sometimes emails get caught by spam filters.
Customers might not open them and accidentally or intentionally delete them before reading.
Some customers open the email but don’t click the link to view the estimate.
Customers with very old browsers or JavaScript disabled might only see a link to download a PDF, which bypasses our tracking system.
Overzealous email filters, often found in corporate settings, can remove or modify links in a way that breaks them.
We've also seen spam filters that strip links out of emails or redirect them when clicked.
We do our best to keep PaintScout emails out of spam boxes, but some emails might still get caught!
What to do
Whatever the reason, if the estimate isn’t being viewed, it’s a good idea to follow up with your customer to make sure they received the estimate and offer a workaround.
When following up, you may want to email them from your own account (especially if you've already corresponded with them that way) and include a link to the estimate. Alternatively, you can attach a PDF version of the estimate in case their email is having trouble with links.
If you need more information about a specific estimate, contact us at support@paintscout.com and we’ll see what we can do to help!