We've bundled our CRM and Production features together into one add-on called Operations. If you were already on the CRM add-on, you keep everything you had — plus you now get access to all the new Production features included.
Along with this, we've made some changes to how the add-on and certain seat types are priced. Here's what changed and what it means for your bill.
What Changed
Operations add-on (previously CRM) The add-on is no longer priced per user — it's now a flat rate per account. This means the more Sales users you have, the better value it becomes.
Before: $49/user/month
Now: $99/account/month ($79/account/month annual)
Team seats (previously Office) Office seats have been renamed to Team and the price has dropped significantly.
Before: $49/user/month
Now: $20/user/month ($20/user/month annual — same price regardless of billing cycle)
Price Comparison
| Before | Now (Monthly) | Now (Annual) |
Sales plan (Sales seat) | $119/user | $119/user | $99/user/month |
Office/Team seat | $49/user | $20/user | $20/user/month |
CRM/Operations add-on | $49/user | $99/account | $79/account/month |
Will My Bill Go Up or Down?
It depends on how many users are on your account. Because the add-on has moved from per-user to per-account pricing, accounts with more users are more likely to see their bill go down. The breakeven point is around 2 users.
Here are some examples:
Account size | Old monthly total | New monthly total | Change |
1 Sales User + Operations | $119 + $49 = $168 | $119 + $99 = $218 | ↑ Up |
2 Sales Users + Operations | ($119 + $49) × 2 = $336 | ($119 × 2) + $99 = $337 | ~ Same |
3 Sales Users + Operations | ($119 + $49) × 3 = $504 | ($119 × 3) + $99 = $456 | ↓ Down |
If your price is going down, the change takes effect on your next billing date. If your price is going up, you'll stay at your current lower price until August 1, 2026, when the new pricing kicks in.
For a full breakdown of how the transition works, see Operations Launch Overview >
What You're Getting More Of
You keep everything you had with the CRM add-on, and now also get access to:
Production Pipeline
Production Calendar
Crews
Job Costing
Checklists
Painter Accounts (beta)