Troubleshooting
Troubleshoot common PaintScout issues with step-by-step solutions for syncing, email delivery, payments, browser problems, and more.
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Troubleshoot common PaintScout issues with step-by-step solutions for syncing, email delivery, payments, browser problems, and more.
Having trouble with PaintScout? Start with the quick fixes below, then check the specific issue sections for more detailed help.
Try these three steps first — they resolve the majority of issues:
Click the refresh button or press F5 (Windows) or Cmd + R (Mac). You may see a prompt to save unsaved work — click Save before refreshing.
This resets your session and clears any temporary glitches. Go to the person icon in the top right corner and select Log Out, then log back in.
Being logged into PaintScout on multiple browsers or devices at the same time can cause data conflicts and overwrite saved work. Log out of all other sessions and use only one browser at a time.
If you have PaintScout open in multiple tabs or on multiple devices, the last tab to save will overwrite changes from the others. Always work in a single session.
Customer didn't receive my estimate
Estimate won't save
Refresh your browser. If the issue persists, check your internet connection and ensure you're only logged in on one device.
Estimate shows wrong status
Statuses update automatically when customers interact with the estimate link. You can also manually change the status.
Changes aren't syncing
Make sure you click Save before navigating away. If using offline mode, your changes will sync when you reconnect. See Using PaintScout Offline.
Follow-up emails not sending
Check Why is my auto follow-up not applicable to send? for common reasons.
Can't create an invoice
Invoices are created from accepted estimates. Make sure the estimate status is Accepted first. See Creating Invoices.
Payment not processing
Verify your payment setup is complete in PaintScout Payments or Stripe settings.
Customer can't pay online
Ensure online payments are enabled on the estimate. Check the Payments sidebar section on the estimate.
Invoice changes not reflected
Estimates and invoices are independent documents. Changes to an estimate do not update its invoice. See Estimates FAQ.
Page won't load or is slow
Clear your browser cache (how to clear cache) and make sure you're using a supported browser.
Features look different or are missing
Clear your browser cache and refresh. If the problem continues, try a different browser.
PaintScout looks broken on my device
Check our browser and device requirements. PaintScout works best on Chrome, Safari, or Edge.
Can't access a feature
Your user role may not have permission. Check with your Admin or see User Permissions.
Settings changes not taking effect
Most settings changes (like default terms or presentations) only apply to new estimates, not existing ones.
Can't log in
Try resetting your password. If you're still locked out, contact support.
If the steps above don't resolve your issue, contact our support team:
Email: support@paintscout.com
When contacting support, include:
A description of what you were trying to do
The estimate or invoice number (if applicable)
What browser and device you're using
Any error messages you see
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