> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/resources/troubleshooting-guide.md). # Troubleshooting Having trouble with PaintScout? Start with the quick fixes below, then check the specific issue sections for more detailed help. ## Quick Fixes Try these three steps first — they resolve the majority of issues: ### 1. Refresh your browser Click the refresh button or press **F5** (Windows) or **Cmd + R** (Mac). You may see a prompt to save unsaved work — click **Save** before refreshing. ### 2. Log out and log back in This resets your session and clears any temporary glitches. Go to the person icon in the top right corner and select **Log Out**, then log back in. ### 3. Make sure you're only logged in on one device Being logged into PaintScout on multiple browsers or devices at the same time can cause data conflicts and overwrite saved work. Log out of all other sessions and use only one browser at a time. {% hint style="warning" %} If you have PaintScout open in multiple tabs or on multiple devices, the last tab to save will overwrite changes from the others. Always work in a single session. {% endhint %} *** ## Common Issues ### Estimates & Sending | Problem | Solution | | --------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Customer didn't receive my estimate** | Check our [detailed email delivery troubleshooting guide](/support/resources/frequently-asked-questions/my-customer-didnt-receive-their-estimate.md) | | **Estimate won't save** | Refresh your browser. If the issue persists, check your internet connection and ensure you're only logged in on one device. | | **Estimate shows wrong status** | Statuses update automatically when customers interact with the estimate link. You can also [manually change the status](/support/resources/frequently-asked-questions/estimates.md#how-do-i-manually-change-the-estimate-status). | | **Changes aren't syncing** | Make sure you click **Save** before navigating away. If using offline mode, your changes will sync when you reconnect. See [Using PaintScout Offline](/support/getting-started/how-do-i-use-paintscout-offline.md). | | **Follow-up emails not sending** | Check [Why is my auto follow-up not applicable to send?](/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md) for common reasons. | ### Invoicing & Payments | Problem | Solution | | --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can't create an invoice** | Invoices are created from accepted estimates. Make sure the estimate status is **Accepted** first. See [Creating Invoices](/support/invoicing-and-payments/invoices/creating-invoices.md). | | **Payment not processing** | Verify your payment setup is complete in [PaintScout Payments](/support/invoicing-and-payments/payments/paintscout-payments.md) or [Stripe settings](/support/invoicing-and-payments/payments/payment-processing-with-stripe.md). | | **Customer can't pay online** | Ensure online payments are enabled on the estimate. Check the Payments sidebar section on the estimate. | | **Invoice changes not reflected** | Estimates and invoices are independent documents. Changes to an estimate do not update its invoice. See [Estimates FAQ](/support/resources/frequently-asked-questions/estimates.md). | ### Browser & Performance | Problem | Solution | | ------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Page won't load or is slow** | Clear your browser cache ([how to clear cache](/support/resources/frequently-asked-questions/general.md#how-to-clear-your-browser-history)) and make sure you're using a [supported browser](/support/getting-started/paintscout-browser-device-requirements.md). | | **Features look different or are missing** | Clear your browser cache and refresh. If the problem continues, try a different browser. | | **PaintScout looks broken on my device** | Check our [browser and device requirements](/support/getting-started/paintscout-browser-device-requirements.md). PaintScout works best on Chrome, Safari, or Edge. | ### Account & Settings | Problem | Solution | | -------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can't access a feature** | Your user role may not have permission. Check with your Admin or see [User Permissions](/support/account-settings/users-and-permissions/user-permissions.md). | | **Settings changes not taking effect** | Most settings changes (like default terms or presentations) only apply to **new** estimates, not existing ones. | | **Can't log in** | Try [resetting your password](/support/resources/frequently-asked-questions/how-to-change-your-password.md). If you're still locked out, contact support. | *** ## Still Need Help? If the steps above don't resolve your issue, contact our support team: **Email:** When contacting support, include: * A description of what you were trying to do * The estimate or invoice number (if applicable) * What browser and device you're using * Any error messages you see ## Related articles * [Why is my auto follow-up not sending?](/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md) — Troubleshoot follow-ups that are not sending as expected * [General](/support/resources/frequently-asked-questions/general.md) — Fix common browser, saving, translation, and email issues --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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