Pricing & Calculations
Common questions about rates, pricing display, discounts, taxes, and estimate calculations in PaintScout.
Answers to common questions about adjusting rates, taxes, discounts, pricing visibility, and calculation settings on PaintScout estimates.
How do I adjust the hourly rate on my estimate?
Click the sidebar icon on the right side of your screen and open the Calculations section.
Click the drop-down for the hourly rate and adjust.

This will only change the hourly rate of the estimate you're working on. To adjust your hourly rate on all new estimates, visit your account settings.
How do I adjust the tax rate on my estimate?
1. Click the sidebar icon on the right side of your screen and select Calculations.
2. Select the drop-down menu for tax and choose an existing tax rate or create a custom rate.

3. You can include more than one tax rate by selecting multiple options.

Manually adjusting the tax rate of an estimate will only affect the one you are working on.
If you would like to only charge tax on materials, please reach out to our team at support@paintscout.com to enable the ability to split tax rates for labor and materials.

How do I adjust the overall cost of an estimate?
Open the sidebar menu on the right of your screen and select Calculations.
In the Manual Adjustment section enter your adjustment as either a dollar value $ or percentage %.

You may also adjust the subtotal manually.
Include a description or reason for the adjustment in the provided box. This is not visible to your customer.
After adjusting, you'll notice a triangle marking the subtotal section, signaling that it has been overridden. To revert to the default value, click on the triangle and select reset value.

Once a manual adjustment is made, the area pricing will automatically switch off. This happens because the new subtotal no longer aligns with the area pricing. If you still want the area pricing visible, consider including the adjustment in a line item, area, or group instead.
If you want the customer to be aware of an adjustment, it's recommended to use a discount.
How do I add a discount to an estimate?
To add a discount to a quote, click on the sidebar icon and go to the Calculations tab. Under 'Discount' you can add a discount by % or dollar and a discount description.

You can also add a list of your discount rates by going to your Account Settings > Estimates > Discounts section.

Any discount set here will be applied to every new estimate made. We suggest applying discounts to each estimate individually.
How to show & hide pricing
How to show surface pricing
When you create an estimate, the prices for individual items are hidden by default. If you want to make them visible, follow these steps:
Click on the surface and scroll to the bottom under Advanced Options. Select Show Price from the available options.

The price of the surface will not show in the area description.

This setting can be enabled in your Account Settings to ensure the surface pricing shows by default on new estimates!
How to hide area pricing
You can quickly show or hide the pricing for each area in the estimate by using the slider.

To show the pricing, click the slider to turn it green. If you want to hide the per-area prices and only display the total, click the slider to turn it grey. This feature puts you in charge of what pricing details the customer can see!

If you manually customize the estimates total in the sidebar menu > calculations, the per-area pricing will automatically toggle off.
How to turn off the surcharge on an estimate
To remove the surcharge from a specific estimate open the sidebar menu and select Payments & Lending.

Uncheck the Surcharging box to remove the surcharge from future credit card payments made on this estimate/invoice.

Please note this change will only apply to this estimate/invoice.
Why did my hourly rate not update on my estimate?
Are you finding that even though you've updated your hourly rate in the Account Settings, your new estimates are still using the old rate?

Chances are, you're frequently using templates, and templates do not automatically update from your Account Settings (but don't worry, we have a solution for this, so keep on reading till the very end!)
How to update your hourly rate on a template
Visit your Account Settings > Estimates > Templates and open a template.

Click the icon for the sidebar menu on the far right and choose Calculations.
Expand the Hourly Rate section and update the hourly rate.

Click Save and repeat the process for each template.
Our feature ensures that you always have the most current information from your settings. Reach out to our support team if you'd like to switch to Smart Templates!
What is the difference between Area vs. Surface View?
Area View
Area View organizes the estimate by room (e.g., Bedroom, Bathroom, Office). Each area lists its substrates underneath, with the total price per room.

Surface View
Surface View organizes the estimate by substrate type (e.g., Walls, Windows). Each substrate lists all associated rooms underneath, showing the cost breakdown per surface across the entire project.

What's the difference between an Area and a Line Item?
What is an Area?
An Area is a distinct physical space with specific dimensions, such as a bedroom, entire house, or deck. After entering dimensions, you select surfaces (substrates) to build your estimate. Pricing auto-calculates based on the rates configured in Account Settings > Production Rates.

What is a Line Item?
A Line Item is a custom entry on an estimate that is not tied to room dimensions. Line items are useful for preparation details, flat-rate charges, consultation fees, or materials not calculated by area. They can include specific prices, hours, and products. Create reusable line items in Account Settings to add them quickly to any estimate.

Can you add more than one product to a production rate?
Production rates in PaintScout support only one default product each. Use one of the following workarounds when you need multiple products on a surface (e.g., primer plus finish coat):
Create a Separate Production Rate
If you need to add both a priming and finish coat product to your production rate, it's best to create a separate production rate for priming. This allows you to calculate the priming material separately and account for the extra time your painters will need to prime the space.
Factor Additional Material into Your Material Markup
For materials used on every project, like primer or sundries, you can factor these into the price of your products as the price entered in your Account Settings should already include the markup or the amount you want to charge the customer.
Add Products to a Line Item
Even though production rates can only have one product per rate, you can still add multiple products to a line item. This is useful for adding sundries like tape or plastic. Just remember, materials added to line items won't automatically adjust based on project size, so you'll need to manually adjust quantities or create pre-made "sundries bundles" based on the project's size.
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