> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/resources/frequently-asked-questions/general.md).

# General

General questions about common PaintScout topics including saving, browser cache, translations, and email delivery.

## Why is there a Save button?

PaintScout uses a manual Save button instead of auto-save to ensure data integrity on mobile devices with unreliable network connections. Many users build estimates on iPads in the field, where constant auto-saving can fail due to poor connectivity. If you forget to save, PaintScout stores a "rescue" version locally. Closing and reopening your browser restores your most recent work.

***

## How to clear your browser history

### Desktop

#### Safari

1. From the top toolbar select **History** followed by **Clear History**.
2. Choose how far back you want your browsing history cleared.
3. Confirm by selecting **Clear History.**

<figure><img src="/files/DMFGyinEZRe08Ur7O2nA" alt="Animated GIF showing how to clear browser history in Safari on desktop"><figcaption></figcaption></figure>

#### Chrome

1. In the top right of your Chrome browser select the three dots and choose **Delete Browsing History**.
2. Choose a time frame.
3. Select the types of information you would like to remove.
4. Click **Delete Data.**

<figure><img src="/files/z4oz1BuYMoY6EqsN2O1I" alt="Animated GIF showing how to delete browsing data in Chrome on desktop"><figcaption></figcaption></figure>

### Mobile

#### Safari

1. Go to **Settings** and select **Safari.**
2. Select **Clear History and Website Data.**

<figure><img src="/files/OThzHD0gKQNqmEamP2m9" alt="Screenshot showing the Clear History and Website Data option in Safari settings on an iPhone"><figcaption></figcaption></figure>

#### Chrome

1. On your device select the three dots on the top right of your browser and select **History.**
   1. *If your address bar is located at the bottom, swipe up on the address bar and tap **History.***
2. Select **Delete Browsing Data.**
3. Select your time range.
4. Ensure the box next to *Browsing History* is selected and uncheck any other data you do not want to delete.
5. Tap **Delete Data.**

***

## Translating Work Orders to Another Language

### Option 1: Use the Google Translate Chrome Extension

<https://chrome.google.com/webstore/detail/google-translate/aapbdbdomjkkjkaonfhkkikfgjllcleb?hl=en>

Once you have downloaded the extension, here's how to translate your page!

<figure><img src="/files/9VGwDP94rOzae717EDsv" alt="Animated GIF showing how to use the Google Translate Chrome extension to translate a work order page"><figcaption></figcaption></figure>

**Here are some notes about it:**

* Downloading or Sending links to Work Orders would ***not*** have the translations... It's only on the browser that you have the translator running. You should be able to print with the translations on though.
* We aren't liable for any of the translations. They would be provided by Google Translate, which we have no control over. It's just doing the same thing as copying/pasting text into <https://translate.google.com/>

### Option 2: Add a Crew Note in another language

You can add a crew note to any production rate or line item.

<figure><img src="/files/7XMtAFqWs8Cm1E2P58wg" alt="Animated GIF showing how to add a crew note in another language to a production rate or line item"><figcaption></figcaption></figure>

These notes will only show on the work order for your team to see.

<figure><img src="/files/w7AfePX5hyMw5aWgBwAC" alt="Screenshot showing a crew note displayed on the work order that is only visible to the team"><figcaption></figcaption></figure>

**Here are some notes about it:**

* You are manually adding the translations to the crew notes. It won't automatically translate the area label or product etc.
* You won't really be able to avoid *some* English on the page.

***

## My customer didn't receive their estimate!

This is one of the most common support questions. We have a dedicated troubleshooting guide that walks through all the causes and solutions:

{% content-ref url="/pages/bpSZtsRM3MHqDArehnqf" %}
[My Customer Didn't Receive Their Estimate](/support/resources/frequently-asked-questions/my-customer-didnt-receive-their-estimate.md)
{% endcontent-ref %}

## Related articles

* [Troubleshooting](/support/resources/troubleshooting-guide.md) — Work through common PaintScout and browser issues
* [Why is my auto follow-up not sending?](/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md) — Diagnose follow-ups that are not sending as expected


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