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General

General questions about common PaintScout topics including saving, browser cache, translations, and email delivery.

General questions about common PaintScout topics including saving, browser cache, translations, and email delivery.

Why is there a Save button?

PaintScout uses a manual Save button instead of auto-save to ensure data integrity on mobile devices with unreliable network connections. Many users build estimates on iPads in the field, where constant auto-saving can fail due to poor connectivity. If you forget to save, PaintScout stores a "rescue" version locally. Closing and reopening your browser restores your most recent work.

How to clear your browser history

Desktop

Safari

  1. From the top toolbar select History followed by Clear History.

  2. Choose how far back you want your browsing history cleared.

  3. Confirm by selecting Clear History.

Animated GIF showing how to clear browser history in Safari on desktop

Chrome

  1. In the top right of your Chrome browser select the three dots and choose Delete Browsing History.

  2. Choose a time frame.

  3. Select the types of information you would like to remove.

  4. Click Delete Data.

Animated GIF showing how to delete browsing data in Chrome on desktop

Mobile

Safari

  1. Go to Settings and select Safari.

  2. Select Clear History and Website Data.

Screenshot showing the Clear History and Website Data option in Safari settings on an iPhone

Chrome

  1. On your device select the three dots on the top right of your browser and select History.

    1. If your address bar is located at the bottom, swipe up on the address bar and tap History.

  2. Select Delete Browsing Data.

  3. Select your time range.

  4. Ensure the box next to Browsing History is selected and uncheck any other data you do not want to delete.

  5. Tap Delete Data.

Translating Work Orders to Another Language

Option 1: Use the Google Translate Chrome Extension

Google Translate for Chrome

Once you have downloaded the extension, here's how to translate your page!

Animated GIF showing how to use the Google Translate Chrome extension to translate a work order page

Here are some notes about it:

  • Downloading or Sending links to Work Orders would not have the translations... It's only on the browser that you have the translator running. You should be able to print with the translations on though.

  • We aren't liable for any of the translations. They would be provided by Google Translate, which we have no control over. It's just doing the same thing as copying/pasting text into https://translate.google.com/

Option 2: Add a Crew Note in another language

You can add a crew note to any production rate or line item.

Animated GIF showing how to add a crew note in another language to a production rate or line item

These notes will only show on the work order for your team to see.

Screenshot showing a crew note displayed on the work order that is only visible to the team

Here are some notes about it:

  • You are manually adding the translations to the crew notes. It won't automatically translate the area label or product etc.

  • You won't really be able to avoid some English on the page.

My customer didn't receive their estimate!

This is one of the most common support questions. We have a dedicated troubleshooting guide that walks through all the causes and solutions:

My Customer Didn't Receive Their Estimate

Related articles

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Why is my auto follow-up not sending?

Troubleshoot why automatic follow-up emails are not being sent due to unmet conditions, already met criteria, or late additions.

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