FAQ

Browse answers to frequently asked questions about using PaintScout for painting estimates, invoicing, and Operations management.

Find answers by topic, or jump straight to a common support question.

Most common questions

• What do the colored dots and statuses mean?

• How do I add a discount to an estimate?

• My customer didn't receive their estimate

• How do I change my password?

Browse by topic

• Estimates — Statuses, archiving, PDFs, live links, and customer visibility

• Pricing & Calculations — Hourly rate, taxes, discounts, pricing display, and estimate calculations

• Payments & Financing — Stripe, Wisetack, surcharging, and payment notifications

• Account & Setup — Branding, contacts, required fields, email tags, and international settings

• General — Saving, browser history, translations, and delivery issues

Quick guides

• How to Change Your Password — Reset a forgotten password or change it from your profile

• Multi-Factor Authenticator (MFA) setup — Set up required login verification by SMS or authenticator app

• My Customer Didn't Receive Their Estimate — Troubleshoot delivery, resend the email, or share a live link

• Spell Check — Use browser spell check or Grammarly inside PaintScout

Need a step-by-step fix? Start with Troubleshooting or review Best Practices.

Related articles

General

General questions about common PaintScout topics including saving, browser cache, translations, and email delivery.