> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/other/tracking-paintscout-email-activity-in-another-crm.md).

# Tracking PaintScout Email Activity in Another CRM

With the PaintScout BCC feature, managing your emails has never been easier. Now, you can effortlessly log all the emails you send through PaintScout directly into your CRM, and they will be associated with your customer's profile.

## What CRMs does this work with? <a href="#h_cc977bba05" id="h_cc977bba05"></a>

The PaintScout BCC feature works seamlessly with any CRM that has BCC or forwarding email functionality. Popular CRMs like Hubspot, Zoho CRM, Salesforce, and Pipedrive are fully compatible. However, it's always a good idea to double-check with your CRM provider to ensure they support BCC capability.

***

## How to enable a BCC forwarding address <a href="#h_59bd069132" id="h_59bd069132"></a>

{% hint style="info" %}
*For this example, we will be using Hubspot. Setup will vary based on your CRM.* [*Reach out to our support team*](mailto:support@paintscout.com) *if you have any questions about configuration!*
{% endhint %}

1. First, log in to your Hubspot account and click on the setting icon in the main navigation bar. On the left-hand sidebar, navigate to Objects > Activities, and click on Email Logging. Look for the BCC Address (outgoing) and simply copy the address provided.\
   ​

   <div align="left"><figure><img src="/files/wkydYuUt559kr1xiDVyS" alt="" width="375"><figcaption></figcaption></figure></div>
2. Next, let our support team know you would like to use this feature and send them your BCC email address and they will enable it for you.
3. Now, go back to your Hubspot account and click on Settings > General > Email. Look for the Configure option and select *"add email alias."* Here, you'll want to enter the PaintScout email: [*notifications@mail.paintscout.com*](mailto:notifications@mail.paintscout.com)

   <div align="left"><figure><img src="/files/FHnfSOg9Cy7rEos9D9Wz" alt="" width="375"><figcaption></figcaption></figure></div>

***

## How does it work? <a href="#h_4a9166e259" id="h_4a9166e259"></a>

After the configuration process is complete, any emails or chat messages you receive from your customers through PaintScout will be automatically logged under their respective profiles in your CRM. This way, you'll have easy access to all the necessary information for reference and smooth communication.

&#x20;&#x20;


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.paintscout.com/support/other/tracking-paintscout-email-activity-in-another-crm.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.