> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/operations/lead-forms/lead-forms-faq.md).
# Lead Forms FAQ
Answers to common questions about PaintScout lead forms, including how submissions work, notification settings, customization options, lead sources, and troubleshooting.
{% hint style="danger" %}
**Important:** this feature requires the paid **Operations add-on.**
{% endhint %}
## What are Lead Forms?
Lead Forms are built-in forms that allow potential customers to submit inquiries directly into your PaintScout account. Each submission automatically creates a contact and a deal in your sales pipeline.
***
## Do I need a third-party tool to use Lead Forms?
No. Lead Forms are native to PaintScout, so you don’t need Zapier or any external tools to capture and manage leads.
***
## How many lead forms can I create?
You can create and manage multiple lead forms, each with its own questions, acquisition source, and sharing method. [Learn more](/support/operations/lead-forms/creating-a-lead-form.md)
***
## Where do lead form submissions go?
Every submission automatically creates a deal and a contact in your sales pipeline. This is the primary place to view and work new leads.
Submissions are also available in **Settings** if you want a centralized, filterable view across all forms. [Learn more](/support/operations/lead-forms/lead-form-submissions.md)
***
## Will I be notified when someone submits a form?
Yes, you can enable an email notification when someone submits a form.
1. Go to Your Profile > Notifications section
2. Enable the notification for *When a lead form is submitted*
***
## If one of my contacts submits a lead form, will this create a duplicate contact in PaintScout?
No, as long as the contact uses the same email address, a new contact will not be created in PaintScout. A new deal and submission entry will be created, however.
***
## Can I see which form a lead came from?
Yes. Each submission is tied to the specific form and acquisition source used, and this information is saved on the deal.
***
## What’s the difference between Lead Source and Acquisition Source?
* **Acquisition Source** tracks where the form was submitted (website, ad, landing page, etc.)
* **Lead Source** reflects how the customer says they heard about you (referral, Google search, word of mouth, etc.)
[Learn more](/support/operations/lead-forms/lead-source-vs-acquisition-source.md)
***
## Can I customize lead source options?
Yes. You can add a custom question to your form asking how customers heard about you and tailor the options to your business.
***
## Can I customize the questions on a lead form?
Yes. You can add custom questions using multiple question types and choose whether each question is required or optional.
***
## Can leads upload photos?
Yes. Leads can upload photos when submitting a lead form. These images will appear on both the new contact and new deal pages.
***
## How can I share a lead form?
You can share lead forms using a **direct link**. This works well for websites, emails, texts, and ads.
You can also **embed** your forms directly onto your website. [Learn more](/support/operations/lead-forms/sharing-a-lead-form.md)
***
## Can I embed a lead form on my website?
Yes. Lead form embedding is available so you can share your form on your website. However, certain websites may require paid plans to support embedding. [Learn more](/support/operations/lead-forms/sharing-a-lead-form.md)
***
## Can I customize what happens after a form is submitted?
Yes. You can choose to show a default confirmation message or redirect leads to a custom URL after submission.
***
## When I try to embed a form on my website, I get an error message saying my domain isn’t authorized. What should I do?
Check the **Add your domain** section in your form’s settings. You will have to add your website there as an approved domain. Remember that if you’re using a website builder, you will have to add the builder/editor as a domain as well.
***
## A lead says they submitted a form, but I don’t see it. What should I do?
Check your sales pipeline first, then review the **Lead Form Submissions** section in Settings. You can also filter by date to confirm whether the submission was received.
## Related articles
* [Lead Form Submissions](/support/operations/lead-forms/lead-form-submissions.md) — View and filter submission records
* [Creating a Lead Form](/support/operations/lead-forms/creating-a-lead-form.md) — Build and configure a form
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.paintscout.com/support/operations/lead-forms/lead-forms-faq.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.