> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/operations/events-and-calendar/how-to-cancel-an-event.md).

# Cancel a Sales Event

To cancel a sales event in PaintScout, open the event from your Calendar, Deal, Contact, or Company page and select Cancel. You can optionally send a cancellation email to the customer.

Canceled events are removed from your Sales Calendar and Map, but the history remains visible on the related Deal, Contact, and Company activity timelines.

{% hint style="danger" %}
**Important:** this feature requires the paid **Operations add-on.**
{% endhint %}

***

## How to Cancel a Sales Event

1. Open the **Event Details** dialog.
   * From **Month view** > select the day then "..." (menu) and **Cancel.**

     <figure><img src="/files/ntLbvGRNmcd5rt9t4KyY" alt=""><figcaption></figcaption></figure>
   * From **Day/Week view** > select the event then **Cancel.**

     <figure><img src="/files/RlNyjCqGb1Q3k3sUTP0c" alt=""><figcaption></figcaption></figure>
   * From **Deal/Contact/Company** > open the preview of the event and **Cancel.**

     <figure><img src="/files/kS55VNpE1qD5FSCaNgMV" alt=""><figcaption></figcaption></figure>
2. Choose whether to send a **cancellation email** to the customer.
3. Confirm the cancellation.

***

## What Happens After Canceling?

* The event will be removed from the **Sales Calendar** and **Map**.
* The event will no longer appear in the Deal’s **Events section**.
* A record of the cancellation will still appear in the **Activity log** of the related Deal, Contact, and Company pages.
* If the customer added the event to **iCal** or **Google Calendar**, that calendar entry updates to reflect the cancellation.

{% hint style="info" %}
**Pro tip:** If you only need to change the sales event date, time, or assigned estimator, [edit or reschedule the event](/support/operations/events-and-calendar/how-to-edit-or-reschedule-an-event.md) instead of canceling it.
{% endhint %}

&#x20;&#x20;

## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Create a Sales Event</strong></td><td>Schedule estimate appointments, site visits, and meetings in PaintScout with automatic confirmation emails and calendar integration.</td><td><a href="/pages/EF0OShKzLXJJhrI8WREf">/pages/EF0OShKzLXJJhrI8WREf</a></td></tr><tr><td><strong>Edit or Reschedule a Sales Event</strong></td><td>Edit event details, reschedule appointments, and reassign sales events to different team members in PaintScout.</td><td><a href="/pages/pVy9WT3TCRliibHBgFMP">/pages/pVy9WT3TCRliibHBgFMP</a></td></tr></tbody></table>


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