> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/operations/events-and-calendar/how-to-cancel-an-event.md).

# Cancel a Sales Event

To cancel a sales event in PaintScout, open the event from your Calendar, Deal, Contact, or Company page and select Cancel. You can optionally send a cancellation email to the customer.

Canceled events are removed from your Sales Calendar and Map, but the history remains visible on the related Deal, Contact, and Company activity timelines.

{% hint style="danger" %}
**Important:** this feature requires the paid **Operations add-on.**
{% endhint %}

***

## How to Cancel a Sales Event

1. Open the **Event Details** dialog.
   * From **Month view** > select the day then "..." (menu) and **Cancel.**

     <figure><img src="/files/ntLbvGRNmcd5rt9t4KyY" alt="Screenshot showing how to cancel an appointment from the Calendar month view using the More menu"><figcaption></figcaption></figure>
   * From **Day/Week view** > select the event then **Cancel.**

     <figure><img src="/files/RlNyjCqGb1Q3k3sUTP0c" alt="Screenshot showing how to cancel an appointment from the Calendar day or week view"><figcaption></figcaption></figure>
   * From **Deal/Contact/Company** > open the preview of the event and **Cancel.**

     <figure><img src="/files/kS55VNpE1qD5FSCaNgMV" alt="Screenshot showing how to cancel an appointment from the Deal, Contact, or Company page"><figcaption></figcaption></figure>
2. Choose whether to send a **cancellation email** to the customer.
3. Confirm the cancellation.

***

## What Happens After Canceling?

* The event will be removed from the **Sales Calendar** and **Map**.
* The event will no longer appear in the Deal’s **Events section**.
* A record of the cancellation will still appear in the **Activity log** of the related Deal, Contact, and Company pages.

{% hint style="info" %}
**Pro tip:** If you only need to change the sales event date, time, or assigned estimator, [edit or reschedule the event](/support/operations/events-and-calendar/how-to-edit-or-reschedule-an-event.md) instead of canceling it.
{% endhint %}

## Related articles

* [Create a Sales Event](/support/operations/events-and-calendar/how-to-create-an-event.md) — Schedule an appointment and link it to a deal
* [Edit or Reschedule a Sales Event](/support/operations/events-and-calendar/how-to-edit-or-reschedule-an-event.md) — Update timing, details, or assignment


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