> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/operations/events-and-calendar/how-to-cancel-an-event.md).

# Cancel a Sales Event

Learn how to cancel scheduled sales events and estimate appointments in PaintScout while keeping activity history intact.

To cancel a sales event in PaintScout, open the event from your Calendar, Deal, Contact, or Company page and select Cancel. You can optionally send a cancellation email to the customer.

Canceled events are removed from your Sales Calendar and Map, but the history remains visible on the related Deal, Contact, and Company activity timelines.

{% hint style="danger" %}
**Important:** this feature requires the paid **Operations add-on.**
{% endhint %}

***

## How to Cancel a Sales Event

1. Open the **Event Details** dialog.
   * From **Month view** > select the day then "..." (menu) and **Cancel.**

     <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-8b1863b9e696add8bd75fdfcd277ba9fc56a584f%2F1676496273_48157348f0a68e4a1b03c52eefbd?alt=media" alt=""><figcaption></figcaption></figure>
   * From **Day/Week view** > select the event then **Cancel.**

     <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-6e38a3d03ad820d203d481e4b981bfde552376d2%2F1676496624_283e1448c2e3453f518249812031?alt=media" alt=""><figcaption></figcaption></figure>
   * From **Deal/Contact/Company** > open the preview of the event and **Cancel.**

     <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-891d28ad7da024fb790f1957b7c317e867eed52d%2FScreenshot%202026-05-09%20at%208.33.32%E2%80%AFPM.png?alt=media" alt=""><figcaption></figcaption></figure>
2. Choose whether to send a **cancellation email** to the customer.
3. Confirm the cancellation.

***

## What Happens After Canceling?

* The event will be removed from the **Sales Calendar** and **Map**.
* The event will no longer appear in the Deal’s **Events section**.
* A record of the cancellation will still appear in the **Activity log** of the related Deal, Contact, and Company pages.
* If the customer added the event to **iCal** or **Google Calendar**, that calendar entry updates to reflect the cancellation.

{% hint style="info" %}
**Pro tip:** If you only need to change the sales event date, time, or assigned estimator, [edit or reschedule the event](/support/operations/events-and-calendar/how-to-edit-or-reschedule-an-event.md) instead of canceling it.
{% endhint %}

&#x20;&#x20;

## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Create a Sales Event</strong></td><td>Schedule estimate appointments, site visits, and meetings in PaintScout with automatic confirmation emails and calendar integration.</td><td><a href="/support/operations/events-and-calendar/how-to-create-an-event.md">Create a Sales Event</a></td></tr><tr><td><strong>Edit or Reschedule a Sales Event</strong></td><td>Edit event details, reschedule appointments, and reassign sales events to different team members in PaintScout.</td><td><a href="/support/operations/events-and-calendar/how-to-edit-or-reschedule-an-event.md">Edit or Reschedule a Sales Event</a></td></tr></tbody></table>


---

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