> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/invoicing-and-payments/refund-a-payment.md).

# Refund a Payment

Process full or partial refunds for eligible payments, or cancel ACH/EFT payments that are still processing.

It's possible to process and record full or partial refunds in PaintScout:

* Only payments with a **Successful** status can be refunded
* Refunds on a manual payment can be [recorded](/support/invoicing-and-payments/recording-payments/how-to-manually-add-a-payment.md) in PaintScout.
* [PaintScout Payments](/support/invoicing-and-payments/payments/paintscout-payments.md) supports full or partial refunds for credit card and ACH/EFT payments.
  * Only payments with a Successful status can be refunded
  * You can also refund from the payments portal under Payment History

Refund fees:

* **Standard refund**: $0.04
* **ACH refund**: $15.00

{% hint style="warning" %}
Refunds on [Stripe](/support/invoicing-and-payments/payments/payment-processing-with-stripe.md) payments cannot be processed in PaintScout. Open the payment menu, then choose the Stripe portal option.
{% endhint %}

To process a refund:

1. On the **Payments** table, open the **Payment details** or click the ... next to the payment.
2. Select **Refund**.

<figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2F4gwXxX0710rD8mD3g6kP%2FScreenshot%202026-08-07%20at%202.59.30%E2%80%AFPM.png?alt=media&amp;token=463a8fb7-13e3-4c2a-a9a4-48b4b563fb44" alt=""><figcaption></figcaption></figure>

3. The refunded amount will appear on the payments table beneath the original payment.

<figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2FuRMG1JJEaYXUVSoqwCKs%2FScreenshot%202026-08-07%20at%202.59.41%E2%80%AFPM.png?alt=media&amp;token=70455764-cd65-49e6-be9c-d9751d8e9422" alt=""><figcaption></figcaption></figure>

### Cancel a Processing ACH/EFT Payment

If an ACH or EFT payment is still **Processing**, you can cancel it instead of refunding it.

1. On the **Payments** table, open the **Payment details** or click the **...** next to the payment.
2. Select **Cancel Payment**.
3. Confirm the cancellation.

The payment status changes to **Failed**. Hover over the status to see that the payment was cancelled.

{% hint style="warning" %}
If the payment has already settled, it can't be cancelled. You'll see a prompt to contact <support@paintscout.com> instead.
{% endhint %}

&#x20;&#x20;

## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Payments Table Overview</strong></td><td>Find payment workflows and understand payment statuses.</td><td><a href="/support/invoicing-and-payments/invoices/payments-table-overview.md">Payments Table Overview</a></td></tr><tr><td><strong>Payment Receipts</strong></td><td>Download receipts for invoice payments and refunds.</td><td><a href="/support/invoicing-and-payments/payment-receipts.md">Payment Receipts</a></td></tr><tr><td><strong>PaintScout Payments</strong></td><td>Set up card and ACH/EFT payment processing.</td><td><a href="/support/invoicing-and-payments/payments/paintscout-payments.md">PaintScout Payments</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.paintscout.com/support/invoicing-and-payments/refund-a-payment.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.