Refund a Payment

Process full or partial refunds for eligible manual, card, and ACH/EFT payments.

It's possible to process and record full or partial refunds in PaintScout:

• Only payments with a Successful status can be refunded.
• Refunds on a manual payment can be recorded in PaintScout.
• PaintScout Payments supports full or partial refunds for credit card and ACH/EFT payments.

Refunds on Stripe payments cannot be processed in PaintScout. Open the payment menu, then choose the Stripe portal option.

To process a refund:

1. On the Payments table, open the Payment details or click the ... next to the payment.
2. Select Refund.

1. The refunded amount will appear on the payments table beneath the original payment.

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