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How Customers Pay

Understanding the customer payment experience from receiving invoice email to completing credit card payment

When you send a payment request in PaintScout, your customer receives an email with a direct link to pay their invoice by credit card. Here is the step-by-step experience from your customer's perspective.

  1. The customer receives an email containing a link to their invoice.

    Screenshot showing the payment request email received by the customer with a link to the invoice

  2. The requested amount and total invoice amount are displayed at the top of the invoice.

    Screenshot showing the customer invoice view with the requested payment amount and total invoice amount displayed at the top

  3. The customer clicks the Pay by Credit Card button to open the payment screen and enter their card details.

    Screenshot showing the Pay by Credit Card button and the payment screen where customers enter card details

  4. If credit card surcharging is enabled, the surcharge appears in checkout before the customer confirms payment.

    Screenshot showing the Pay button on the credit card payment screen for confirming payment

  5. The customer clicks Pay to confirm payment.

  6. The payment is recorded in the Payments section, and the customer automatically receives your Payment Received email. The balance due updates automatically.

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Payment Processing with Stripe

Set up Stripe integration for credit card payments, deposits, and surcharging on estimates and invoices

Mark as Paid

How to manually mark payment requests as paid for cash, check, or non-credit card payments

Manually Add a Payment

How to record manual payments like cash, check, or electronic transfers on invoices

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