Payment Processing with Stripe

Set up Stripe integration for credit card payments, deposits, and surcharging on estimates and invoices

Stripe is a payment processor that integrates with PaintScout to let you collect credit card payments directly from estimates and invoices. You can also configure deposits and surcharging.

Some payment updates are rolling out in stages. Depending on your account, you may see refreshed payment labels, new statuses, and updated reports in PaintScout.

See What’s New in Payments for rollout details.

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How to Set Up Your Stripe Integration

1. Go to stripe.com and create an account.

2. Log in to PaintScout and go to Account Settings > Integrations.

3. Navigate to Stripe and toggle it on.

4. Click the Settings dropdown to adjust your payment settings.

• Collect a deposit payment when estimates are accepted — Turn this on to collect deposits by credit card.

  • Add a default deposit amount as a percentage (%) or fixed dollar ($) amount.
  • Customers are prompted to pay the deposit after they accept the estimate.
• Allow credit card payments on invoices — Turn this on to let customers pay invoices by credit card.
• Surcharging — Open Edit Surcharge Settings to configure the fee passed to customers on credit card payments.

  • Select Apply surcharge to deposit payments if you want the surcharge to apply to deposits too.
  • Choose whether the setting applies only to new estimates and invoices, or also to existing ones that haven't been accepted and don't have a payment yet.

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How to Customize the "Payment Received" Email

PaintScout automatically emails your customer a payment confirmation. To edit this template:

1. Go to your Account Settings > Communications > Email Templates.

2. Under the Emails Sent Automatically section, click the Payment Received email template.

3. Adjust the verbiage in your email and make sure the Enabled checkbox is on.

If the new payments rollout is enabled on your account, you may see extra customer email templates for ACH processing, failed payments, and refunded payments in other payment flows.

See What's New in Payments for details.

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Deposit & Invoicing workflow with Stripe

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How Do Customers Make a Payment?

1. The customer clicks the Pay Now button on the estimate or invoice to make a credit card payment.

The Pay Now button only appears on invoices after the customer has accepted the estimate.

2. The customer enters their credit card details and clicks Pay.

3. A confirmation window appears after a successful payment.

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Adjusting Payment Settings on the Estimate or Invoice

1. Open the estimate or invoice and open the sidebar on the right.

2. Open the Payments & Lending section.

3. Turn off credit card payments, adjust the deposit amount, or change or remove the surcharge before sending.

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Frequently Asked Questions

What are the processing fees?

Each transaction includes your Stripe fee, typically 2.9% plus $0.30, and a 0.5% PaintScout fee. This totals approximately 3.4%.

How long does a payment take to get to me?

Payout timing is configured in your Stripe account. Review Stripe payout timing.

How can I issue a refund?

Process refunds through the Stripe dashboard. Stripe refunds are not issued in PaintScout. Review Stripe refund steps.

How do I handle a dispute?

Manage Stripe disputes in the Stripe dashboard. Stripe notifies you when a customer opens a dispute. Review the evidence requirements and respond before the deadline.

Can I add a surcharge to card payments?

Yes. Enable surcharging in the Stripe integration settings. Surcharging applies only to eligible credit card payments.

Related articles

PaintScout Payments

Set up PaintScout Payments for credit card and ACH payments with deposits and surcharging options

Payment Methods

Configure the list of accepted payment methods that appear on invoices such as check, cash, credit card, and other options.

Credit Card Surcharging

Configure credit card surcharging to pass payment processing fees to customers when they pay invoices via credit card with Stripe or PaintScout Payments.