PaintScout Payments

Set up PaintScout Payments for credit card and ACH payments with deposits and surcharging options

PaintScout Payments is a built-in payment processor that lets you accept credit card and ACH payments directly on estimates and invoices, with support for deposits and surcharging.

If you're currently connected to Stripe, switching to PaintScout Payments will automatically disconnect your Stripe integration.

How to Set Up PaintScout Payments

1. Go to Account Settings > Integrations. Find PaintScout Payments and toggle it on.

2. You will be redirected to a form page - fill in all the requirements and submit.

3. Head back to PaintScout to adjust your payment settings. Click the Settings drop-down.

• Collect a deposit payment when estimates are accepted – Enable this option to require deposit payments via credit card or ACH (or EFT for Canadian users).

  • You can set a default deposit amount as a percentage (%) or a fixed dollar ($) amount.
  • Once enabled, customers will be prompted to pay the deposit immediately after accepting an estimate.
• Allow payments on invoices – Enable these options to accept credit card or ACH payments for invoices.
• Enable surcharging – To pass along processing fees to your customers, toggle surcharging on and set the percentage fee. If you’d like to exclude this fee from deposit payments as well, check the second box.

  • Select “Allow debit card payments” if you want to accept debit transactions — just note that surcharges won’t apply. Due to legal restrictions, debit payments can’t be surcharged.
  • If unchecked, customers won’t be able to pay with debit while surcharging is enabled.

4. Once you have adjusted your settings, you can log in to your payments portal – this is where you will be able to see all your payments, process refunds, etc.

You can also click the Open Payments Portal button to log in.

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How Do Customers Make a Payment?

1. On the estimate or invoice, the customer clicks the Pay Now button to make a payment.

The Pay Now button only appears after the customer has accepted the estimate.

2. The customer can choose to pay via Credit Card or ACH (or EFT for Canadian customers).

3. A new window will appear if payment is successful.

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How to Customize the Payment Received Email

PaintScout automatically sends a confirmation email to your customer when a payment is recorded. To edit this email template:

1. Go to your Account Settings > Communications > Email Templates > Emails Sent Automatically section.

2. Click the Payment Received email template.

3. Adjust the verbiage in your email and make sure the Enabled checkbox is on.

Pro tip: If you would like to receive email notifications when a payment is made, navigate to the Email Alerts section in your PaintScout Payments portal to configure your notification preferences.

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Frequently Asked Questions

How do I access the payments portal?

• You can access your payments portal here >
• Or, you can access it through the Integration Settings in your account.

Once I apply for PaintScout Payments, how long does it take to get approved?

Most applications are approved instantly. If additional information is needed, you will receive an email with instructions to complete the onboarding process.

What are the processing fees?

• Credit card: 3.15% per transaction
• ACH: 1% per transaction (capped at $25)
• Payout fee: $0.35 per payout

Certain credit cards incur additional fees on top of the 3.15% base rate:

• AMEX: +0.35%
• Commercial / Business Cards Fees: +0.75%
• International Transaction Fees: +1.75%

For example, an AMEX transaction costs 3.15% + 0.35% = 3.5% total.

Why don't the transactions in my portal match what I was paid out?

Transaction amounts show the total paid by the customer. Payout amounts show the total after processing fees are deducted. To see the fee breakdown, go to Payouts > Payout History > Payout Details in the PaintScout Payments portal.

How long does a payment take to get to me?

Credit card payments typically arrive within 1 business day. ACH payments take 1-5 business days. The default payout schedule is daily, but you can customize it:

1. Go to the Payments Portal and click Payouts in the left navigation panel.

2. Click View Schedules to see all payout schedules.

3. Click Edit Schedule to change the payout frequency.

Some transactions may take longer to review before they are fully cleared.

How can I issue a refund?

Go to the Payments Portal, select a payment under Payment History, and click the Refund button.

Refund fees:

• Standard refund: $0.04
• ACH refund: $15.00

How do I handle a dispute?

1. Click the Respond button in the dispute email notification.
2. Review the dispute details page for the current stage and next steps.
3. In the Representment stage, either submit evidence to overturn the claim or accept liability (which refunds the cardholder and marks the dispute as lost).
4. You will receive an email notification with the final dispute resolution status.

I was previously connected to Stripe, how does this affect my outstanding estimates and invoices?

You can still accept payments on your previous estimates and invoices; however, ACH will not be available until you manually enable it.

• To enable ACH, go to the Sidebar > Payments & Lending > Select ACH as an option.

Can I add a surcharge to Debit and ACH payments?

Surcharging is only legally available for credit card payments and does not apply to ACH or debit transactions.

• You can select the “Allow debit card payments” if you want to accept debit transactions — just note that surcharges won’t apply. If unchecked, customers won’t be able to pay with debit while surcharging is enabled.

Can I set up a Webhook that triggers when a payment is made via PaintScout Payments?

Yes, you can use the following resource and event to enable a Webhook that triggers when a payment is made through PaintScout Payments.

My authenticator app gives an 8-digit code, but PaintScout Payments only accepts 6 digits. What do I do?

Microsoft Authenticator generates both 6 and 8-digit codes depending on your account setup. Set up Two-Step Verification in your account, or use a separate authenticator like Google Authenticator that generates 6-digit codes.

Why is there extra information added to my terms and conditions when using PaintScout Payments?

In order to use PaintScout Payments, certain information regarding payment processing must be included in your terms and conditions for customers making payments.

A brief section about Payment Processing will be automatically added to the bottom of your terms. This section will only appear when the customer clicks the "Terms" button during the payment process and will not be visible in the terms section of your estimate or invoice at other times.

Payment processing terms appear only during checkout.

An error occurred on an invoice and now payments are temporarily disabled- How do I fix this?

Please reach out to [e-mail] for further assistance.

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