> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/invoicing-and-payments/payment-requests/how-to-mark-a-payment-request-as-paid.md).

# Resolving Payment Requests

Process online payment requests automatically, or record payments taken manually.

In PaintScout, online payments update automatically. For cash, check, or other offline methods, you can mark a payment request as **Successful** manually.

### Recording online payments

When a payment request is paid through an online platform such as [PaintScout Payments](/support/invoicing-and-payments/payments/paintscout-payments.md) or [Stripe](/support/invoicing-and-payments/payments/payment-processing-with-stripe.md), the request on the Payments table will update automatically.

Successful payments show **Successful**. Card payments may show **Processing** while they settle.

<figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2FLe0JZ30kAXixdKh9sIHw%2FScreenshot%202026-08-07%20at%2011.23.14%E2%80%AFAM.png?alt=media&amp;token=4fa78605-79ed-4976-b8c1-cea0e3a59a55" alt=""><figcaption></figcaption></figure>

### Record manual payments

For cash, check, e-transfer, or on-site card payments, mark the request as **Successful** manually:

1. Click the three dots to the right of the payment request.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-7f3db7137e85ae06beac3b178df4305623918c99%2FScreenshot%202026-08-04%20at%204.52.10%E2%80%AFPM.png?alt=media" alt="Screenshot showing the three-dot menu button on a pending payment request"><figcaption></figcaption></figure>
2. Click **Mark as Successful**.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-2a6018925f400aae95186417a2289106a2f5b277%2FScreenshot%202026-08-04%20at%204.52.40%E2%80%AFPM.png?alt=media" alt="Screenshot showing the Mark as Paid option in the payment request context menu"><figcaption></figcaption></figure>
3. Choose **Credit Card** for an on-site card payment. Choose **Other** for cash, check, or e-transfer.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-c35e0b4dce9e4380c939cafd76e7935695f71748%2FScreenshot%202026-08-04%20at%204.52.59%E2%80%AFPM.png?alt=media" alt="Screenshot showing the payment method options to process a credit card or record an alternative payment"><figcaption></figcaption></figure>
4. The request updates to **Successful**. Card payments may show **Processing** while they settle.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-24f19f53d21ea80207774ce350855747deb6c5db%2FScreenshot%202026-08-04%20at%204.53.28%E2%80%AFPM.png?alt=media" alt="Screenshot showing the payment request updated to Paid status in the Payments section"><figcaption></figcaption></figure>

## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Record a Manual Payment</strong></td><td>How to record manual payments like cash, check, or electronic transfers on invoices</td><td><a href="/support/invoicing-and-payments/recording-payments/how-to-manually-add-a-payment.md">Record a Manual Payment</a></td></tr></tbody></table>


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