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Customer Payment Experience

See what customers experience after receiving a payment request.

When you send a payment request in PaintScout, your customer receives an email with a direct link to pay their invoice by credit card.

Here is the step-by-step experience from your customer's perspective:

  1. The customer receives an email containing a link to their invoice.

    Screenshot showing the payment request email received by the customer with a link to the invoice

  2. The requested amount and total invoice amount are displayed at the top of the invoice.

    Screenshot showing the customer invoice view with the requested payment amount and total invoice amount displayed at the top

  3. The customer clicks the Pay by Credit Card button to open the payment screen and enter their card details.

    Screenshot showing the Pay by Credit Card button and the payment screen where customers enter card details

  4. If credit card surcharging is enabled, the surcharge appears in checkout before the customer confirms payment.

    Screenshot showing the Pay button on the credit card payment screen for confirming payment

  5. The customer clicks Pay to confirm payment.

  6. The payment is recorded in the Payments table, and the customer automatically receives your Payment Received email. The balance due updates automatically.

Related articles

Credit Card Surcharging

Configure credit card surcharging to pass payment processing fees to customers when they pay invoices via credit card with Stripe or PaintScout Payments.

Payment Processing with Stripe

Set up Stripe integration for credit card payments, deposits, and surcharging on estimates and invoices

Resolving Payment Requests

Process online payment requests automatically, or record payments taken manually.

Record a Manual Payment

How to record manual payments like cash, check, or electronic transfers on invoices

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