> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/invoicing-and-payments/payment-requests/how-customers-make-a-payment.md).

# Customer Payment Experience

See what customers experience after receiving a payment request.

When you send a payment request in PaintScout, your customer receives an email with a direct link to pay their invoice by credit card.

Here is the step-by-step experience from your customer's perspective:

1. The customer receives an email containing a link to their invoice.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-ce0b6f2f2c3fb4bc91d3b23e7d9254b06e7bc85f%2Ff6f5fd971515b9b6ce2785e3_Screen_Shot_2023-06-21_at_2.44.08_PM.png?alt=media" alt="Screenshot showing the payment request email received by the customer with a link to the invoice"><figcaption></figcaption></figure>
2. The requested amount and total invoice amount are displayed at the top of the invoice.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-dc72395b0eb63a9277ec6a0c11a1b5861ce4afb1%2Fd89da6d82cbefcf8d5326832_Screen_Shot_2023-06-21_at_2_45_18_PM_jpg_2024-06-20_at_3_40_01_PM.png?alt=media" alt="Screenshot showing the customer invoice view with the requested payment amount and total invoice amount displayed at the top"><figcaption></figcaption></figure>
3. The customer clicks the **Pay by Credit Card** button to open the payment screen and enter their card details.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-565ea4363d29972596128c689193667c5092b2b3%2Faacdb859624f094173dd57aa_Screen_Shot_2023-06-21_at_12_05_51_PM_jpg_2024-06-20_at_3_41_03_PM.png?alt=media" alt="Screenshot showing the Pay by Credit Card button and the payment screen where customers enter card details"><figcaption></figcaption></figure>
4. If credit card surcharging is enabled, the surcharge appears in checkout before the customer confirms payment.

   <figure><img src="https://231248629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPyUbJF1GXLjxdJqm89IQ%2Fuploads%2Fgit-blob-3e1ce31de178649e02a9775e381d10712ea7be52%2F802985f93c329a70cdfcdb42_Screen_Shot_2023-06-21_at_12_06_27_PM_jpg_2024-06-20_at_3_41_50_PM.jpg?alt=media" alt="Screenshot showing the Pay button on the credit card payment screen for confirming payment"><figcaption></figcaption></figure>
5. The customer clicks **Pay** to confirm payment.
6. The payment is recorded in the Payments table, and the customer automatically receives your Payment Received email. The balance due updates automatically.

&#x20;&#x20;

## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Credit Card Surcharging</strong></td><td>Configure credit card surcharging to pass payment processing fees to customers when they pay invoices via credit card with Stripe or PaintScout Payments.</td><td><a href="/support/invoicing-and-payments/payments/credit-card-surcharging.md">Credit Card Surcharging</a></td></tr><tr><td><strong>Payment Processing with Stripe</strong></td><td>Set up Stripe integration for credit card payments, deposits, and surcharging on estimates and invoices</td><td><a href="/support/invoicing-and-payments/payments/payment-processing-with-stripe.md">Payment Processing with Stripe</a></td></tr><tr><td><strong>Resolving Payment Requests</strong></td><td>Process online payment requests automatically, or record payments taken manually.</td><td><a href="/support/invoicing-and-payments/payment-requests/how-to-mark-a-payment-request-as-paid.md">Resolving Payment Requests</a></td></tr><tr><td><strong>Record a Manual Payment</strong></td><td>How to record manual payments like cash, check, or electronic transfers on invoices</td><td><a href="/support/invoicing-and-payments/recording-payments/how-to-manually-add-a-payment.md">Record a Manual Payment</a></td></tr></tbody></table>


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