> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/invoicing-and-payments/invoices/whats-new-in-payments.md).

# What’s New in Payments

We've refreshed the payments experience across estimates, invoices, and deals. Here's what's new, and what it means for you.

***

## What’s new

* View the refreshed Payments Table across estimates, invoices, and deals.
* See clearer payment method labels, including debit card labels.
* Identify **Deposit**, **Progress**, and **Final** payments at a glance.
* Record payments, mark requests as successful, and delete manual payments from the table menu.
* Refund eligible payments from the table or Payment Details.

<figure><img src="/files/k0IIzWtUbNUc0l2e4JFd" alt="Refreshed Payments Table showing payment types and actions"><figcaption></figcaption></figure>

***

## Track each payment’s status

The Payments Table now shows the full payment lifecycle:

* **Requested** — The customer has not paid yet.
* **Processing** — The processor is confirming the payment.
* **Successful** — The payment was received and settled.
* **Failed** — The processor declined the payment.
* **Refunded** — The payment was refunded.

<figure><img src="/files/ibl5Ecv4mRSQcUDZceiK" alt=""><figcaption></figcaption></figure>

***

## Refund payments

You can now issue refunds right from the payments table, payment details, or deal payments — no need to jump into the portal. Once a refund goes through, you'll get a clear **Refunded** status and a matching refund receipt.

Only **Successful** payments can be refunded. Start a refund from the payment menu or **Payment details**.

[PaintScout Payments](/support/invoicing-and-payments/payments/paintscout-payments.md) supports full and partial refunds for credit card and ACH payments. You can also record manual refunds in PaintScout.

Refund [Stripe](/support/invoicing-and-payments/payments/payment-processing-with-stripe.md) payments through the Stripe portal as these cannot be processed on PaintScout.

***

## ACH payments show real-time status

Instead of a payment just sitting there, you'll now see a **Processing** status until an ACH payment actually lands.

If a card or ACH payment doesn't go through, you'll see a **Failed** status along with the reason why (like insufficient funds or an expired card), so you know exactly what happened without digging.

***

## New Email Templates & Notifications

You can now customize the messages customers see when an ACH payment is processing, or when a payment fails or gets refunded, so they know what's happening without needing to reach out to you.

<figure><img src="/files/cx7M5ywT7arssYcoLxHz" alt="Payment email templates for processing, failed, and refunded payments"><figcaption></figcaption></figure>

Manage ACH processing and failed-payment notifications in your **Profile**.

<figure><img src="/files/RGaLIXCtIaB3qvHczztR" alt="Payment notification settings"><figcaption></figcaption></figure>

***

## Your reporting gives you better insights

The refreshed [Payments Report](/support/dashboard-and-reports/reports/payments-collected-report.md) breaks down successful, failed, processing, and refunded payments.

<figure><img src="/files/dihKEAifnANvIXHjDG2k" alt="Payments Report with payment status breakdown"><figcaption></figcaption></figure>

The updated [Payment Requests Report](/support/dashboard-and-reports/reports/payment-requests-report.md) helps you review open and completed requests.

<figure><img src="/files/tSbeN7EdfdOCBZsKiuSv" alt="Payment Requests Report"><figcaption></figcaption></figure>

<details>

<summary><strong>Why did my payment fail?</strong></summary>

Payment failures come from the payment processor. Common reasons include insufficient funds, an expired card, or a decline from the customer's bank.

When available on your account, the activity log shows a **Payment has failed** entry with the processor reason.

</details>

<details>

<summary><strong>Can I refund a payment that is still processing?</strong></summary>

No. Only payments with a **Successful** status can be refunded.

</details>

<details>

<summary><strong>Can I issue a partial refund?</strong></summary>

Yes. Partial refunds are available for PaintScout Payments and manual payments. Stripe refunds are not available in PaintScout.

</details>

<details>

<summary><strong>Why can't I refund Stripe in PaintScout?</strong></summary>

Stripe refunds are still completed in Stripe. Open the payment menu and choose the Stripe portal option when it appears on your account.

</details>

## Learn more

* [Payments Table Overview](/support/invoicing-and-payments/invoices/payments-table-overview.md) — Request, record, take, and refund payments.
* [Payment Processing](/support/invoicing-and-payments/payments.md) — Set up payment processing and payment methods.
* [Payments Report](/support/dashboard-and-reports/reports/payments-collected-report.md) — Review and export collected payments.

&#x20;&#x20;


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