What’s New in Payments
Explore the updated Payments Table, payment statuses, refunds, and payment reporting.
We've refreshed the payments experience across estimates, invoices, and deals. Here's what's new, and what it means for you.
What’s new
View the refreshed Payments Table across estimates, invoices, and deals.
See clearer payment method labels, including debit card labels.
Identify Deposit, Progress, and Final payments at a glance.
Record payments, mark requests as successful, and delete manual payments from the table menu.
Refund eligible payments from the table or Payment Details.
Track each payment’s status
The Payments Table now shows the full payment lifecycle:
Requested — The customer has not paid yet.
Processing — The processor is confirming the payment.
Successful — The payment was received and settled.
Failed — The processor declined the payment.
Refunded — The payment was refunded.
Refund payments
You can now issue refunds right from the payments table, payment details, or deal payments — no need to jump into the portal. Once a refund goes through, you'll get a clear Refunded status and a matching refund receipt.
Only Successful payments can be refunded. Start a refund from the payment menu or Payment details.
PaintScout Payments supports full and partial refunds for credit card and ACH payments. You can also record manual refunds in PaintScout.
Refund Stripe payments through the Stripe portal as these cannot be processed on PaintScout.
ACH payments show real-time status
Instead of a payment just sitting there, you'll now see a Processing status until an ACH payment actually lands.
If a card or ACH payment doesn't go through, you'll see a Failed status along with the reason why (like insufficient funds or an expired card), so you know exactly what happened without digging.
New Email Templates & Notifications
You can now customize the messages customers see when an ACH payment is processing, or when a payment fails or gets refunded, so they know what's happening without needing to reach out to you.
Manage ACH processing and failed-payment notifications in your Profile.
Your reporting gives you better insights
The refreshed Payments Report breaks down successful, failed, processing, and refunded payments.
The updated Payment Requests Report helps you review open and completed requests.
Why did my payment fail?
Payment failures come from the payment processor. Common reasons include insufficient funds, an expired card, or a decline from the customer's bank.
When available on your account, the activity log shows a Payment has failed entry with the processor reason.
Can I refund a payment that is still processing?
No. Only payments with a Successful status can be refunded.
Can I issue a partial refund?
Yes. Partial refunds are available for PaintScout Payments and manual payments. Stripe refunds are not available in PaintScout.
Why can't I refund Stripe in PaintScout?
Stripe refunds are still completed in Stripe. Open the payment menu and choose the Stripe portal option when it appears on your account.
Learn more
Payments Table Overview — Request, record, take, and refund payments.
Payment Processing — Set up payment processing and payment methods.
Payments Report — Review and export collected payments.
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