> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md).

# Why is my auto follow-up not sending?

Troubleshoot why automatic follow-up emails are not being sent due to unmet conditions, already met criteria, or late additions.

An auto follow-up in PaintScout will not send if its trigger condition has not been met, has already been passed, or was added after the condition occurred. Below are the three most common reasons.

## Condition Not Met

The follow-up will not send if the required estimate status has not been reached yet.

For example, if your follow-up triggers when an estimate is *viewed* but the estimate is still in *sent* status, the follow-up is not yet applicable.

## Condition Already Met

The follow-up will not send if the estimate has already moved past the required status. It skips to the next scheduled follow-up instead.

For example, your follow-up is set to send 2 days after the estimate status is *sent*. But the customer *viewed* the estimate immediately. Since the status is now *viewed* (past *sent*), the follow-up will not send.

## Late Addition

A follow-up will not send if it is added *after* the estimate has already met the trigger condition.

If your follow-up has not sent and none of these reasons apply, contact our team at <support@paintscout.com>.

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## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Troubleshooting</strong></td><td>Troubleshoot common PaintScout issues with step-by-step solutions for syncing, email delivery, payments, browser problems, and more.</td><td><a href="/support/resources/troubleshooting-guide.md">Troubleshooting</a></td></tr><tr><td><strong>General</strong></td><td>General questions about common PaintScout topics including saving, browser cache, translations, and email delivery.</td><td><a href="/support/resources/frequently-asked-questions/general.md">General</a></td></tr></tbody></table>


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