> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication/email-settings/payment-received-emails.md).
# Payment Emails
PaintScout automatically emails customers as their payment status changes. Customize each template in Account Settings.
## Available payment emails
* **Payment Received** — Sends to the customer when a payment is successfully applied to an estimate or invoice. Use this email to thank them or add helpful next steps.
* **ACH Processing** — Sends when an ACH payment is processing. Canadian accounts may see EFT instead. This can be helpful to inform the customer of the pending status of a transfer.
* **Payment Failed** — Sends to the customer when a payment processor declines a card, ACH, or EFT payment. This email can request that users try again or contact you directly.
* **Payment Refunded** — Sends when a payment is refunded. Use this email to inform the customer that a payment has been fully or partially refunded.
## Customize payment emails
1. Select the person icon in the upper-right corner.
2. Go to **Account Settings** → **Communications** → **Email Templates**.
3. In **Emails Sent Automatically**, select the payment email you want to edit.
4. Update the subject line and message, then save your changes.
The following video shows how to customize the **Payment Received** email. Use the same steps for the other payment email templates.
{% embed url="" %}
## Related articles
* [Payments Table Overview](/support/invoicing-and-payments/invoices/payments-table-overview.md) — Track and manage payment statuses.
* [Automatic Emails](/support/email-and-communication/email-settings/automatic-emails.md) — Manage other automated customer emails.
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