> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication/email-settings/automatic-emails.md).

# Automatic Emails

Automatic Emails in PaintScout are pre-configured email templates that send automatically when specific events occur, such as an estimate being accepted or a payment being received. These emails apply to all users on your account.

## How do I edit automatic emails?

1\. Click the person icon in the top right of your page and go to your **Account Settings** > **Communications** > **Email Templates** section.

<figure><img src="/files/QDe8fedxxTdNNgrLkJTI" alt="Screenshot showing the navigation to Account Settings > Communications > Email Templates"><figcaption></figcaption></figure>

2\. In the **Emails Sent Automatically** section, click each email template to adjust the verbiage.

<figure><img src="/files/53jTKxM6N12aeLlVpmuu" alt="Screenshot showing the Emails Sent Automatically section with available email templates"><figcaption></figcaption></figure>

***

## What automatic email options are available?

PaintScout sends these emails automatically based on specific triggers:

1. **Estimate Accepted**

This email will be sent automatically to your customers when estimates are accepted.

2. **Estimate Declined**

This email will be sent automatically to your customers when estimates are declined.

3. **Payment Received**

This email will be sent automatically to your customers when payments are made.

4. **Event Confirmation**

This email will be sent automatically to your customers when you book an event *(Only available with the Operations add-on).*

5. **Event Reminder - 1 Day**

This email will be sent automatically to your customers 1 day before their booked event *(Only available with the Operations add-on).*

6. **Event Reminder - 1 Hour**

This email will be sent automatically to your customers 1 hour before their booked event *(Only available with the Operations add-on).*

7. **Event Cancelation**

This email will be sent automatically to your customers when a booked event is cancelled *(Only available with the Operations add-on).*

&#x20;&#x20;

## Related articles

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Create an Email Template</strong></td><td>Create reusable email templates for estimates, invoices, and work orders with personalization tags that auto-populate customer information.</td><td><a href="/pages/6Lnm0efUCAjQ74skCiJF">/pages/6Lnm0efUCAjQ74skCiJF</a></td></tr><tr><td><strong>Auto Follow-Ups</strong></td><td>Set up automated follow-up messages via email or text based on estimate status triggers to improve quote acceptance rates.</td><td><a href="/pages/2OBuyoEqKDjhfhMfPpgt">/pages/2OBuyoEqKDjhfhMfPpgt</a></td></tr><tr><td><strong>Automatic Thank You Emails</strong></td><td>Configure automatic thank you emails to be sent when customers accept or decline estimates, with customizable subject lines and body content.</td><td><a href="/pages/94hdyIvGOseWYUomNvAT">/pages/94hdyIvGOseWYUomNvAT</a></td></tr><tr><td><strong>Payment Emails</strong></td><td>Customize automatic emails for received, processing, failed, and refunded payments.</td><td><a href="/pages/wjrOHuXArHGL1x44891R">/pages/wjrOHuXArHGL1x44891R</a></td></tr></tbody></table>


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