> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication/email-settings/auto-follow-ups/sms-follow-ups.md).

# SMS Follow-Ups

We’re enhancing our auto follow-up feature to improve the delivery and consistency of SMS text messages, especially as carriers tighten regulations to reduce spam.

### Why This Matters <a href="#h_9d5be95bbc" id="h_9d5be95bbc"></a>

Long SMS messages are automatically split into multiple segments before they’re sent. This can increase the risk of messages being flagged as spam, as phone carriers now more closely monitor message content and sending patterns.

To help your messages get through smoothly, we’re introducing a character limit for SMS follow-ups to prevent unnecessary segmentation. Here’s what to keep in mind:

* **Length**: SMS messages over the character limit will be split into segments, increasing the chance of being flagged by spam filters.
* **Content**: Messages with certain keywords, links, or promotional language are more likely to be flagged as spam, especially when split across multiple segments.
* **Sending Rate:** Sending a high volume of long or repeated messages quickly can trigger red flags with carriers.

For a smoother experience and better results with SMS follow-ups, please review your messages to ensure they meet the new requirements.


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