> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication/email-settings.md). # Email Settings Configure email templates, automatic emails, follow-ups, and customer communication settings. {% hint style="success" %} **Start here:** Use [Create an Email Template](/support/email-and-communication/email-settings/how-to-create-an-email-template.md) for reusable send messages, then review [Automatic Emails](/support/email-and-communication/email-settings/automatic-emails.md) and [Auto Follow-Ups](/support/email-and-communication/email-settings/auto-follow-ups.md) for account-wide automation. {% endhint %} Email Settings gives you one place to manage outbound customer communication in PaintScout. This section covers reusable email templates, automatic emails for estimate, payment, and event activity, timed follow-ups by email or text, follow-up troubleshooting, and chat on estimates. ## In This Section * [Create an Email Template](/support/email-and-communication/email-settings/how-to-create-an-email-template.md) — Build reusable templates for estimates, invoices, and work orders * [Automatic Emails](/support/email-and-communication/email-settings/automatic-emails.md) — Review account-wide emails for estimate, payment, and event activity * [Automatic Thank You Emails](/support/email-and-communication/email-settings/automatic-thank-you-emails.md) — Customize accepted and declined estimate emails * [Payment Received Emails](/support/email-and-communication/email-settings/payment-received-emails.md) — Customize payment confirmation emails for estimates and invoices * [Auto Follow-Ups](/support/email-and-communication/email-settings/auto-follow-ups.md) — Create timed follow-ups by email or text for estimates and invoices * [SMS Follow-Ups](/support/email-and-communication/email-settings/auto-follow-ups/sms-follow-ups.md) — Improve SMS delivery and avoid carrier spam filters * [Why is my auto follow-up not sending?](/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md) — Troubleshoot missed follow-ups based on status and timing * [Chat Overview](/support/email-and-communication/email-settings/chat-overview.md) — Message clients on estimates with email notifications and away status --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.paintscout.com/support/email-and-communication/email-settings.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.