> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication/email-settings.md).

# Email Settings

{% hint style="success" %}
**Start here:** Use [Create an Email Template](/support/email-and-communication/email-settings/how-to-create-an-email-template.md) for reusable send messages, then review [Automatic Emails](/support/email-and-communication/email-settings/automatic-emails.md) and [Auto Follow-Ups](/support/email-and-communication/email-settings/auto-follow-ups.md) for account-wide automation.
{% endhint %}

Email Settings gives you one place to manage outbound customer communication in PaintScout. This section covers reusable email templates, automatic emails for estimate, payment, and event activity, timed follow-ups by email or text, follow-up troubleshooting, and chat on estimates.

## In This Section

* [Create an Email Template](/support/email-and-communication/email-settings/how-to-create-an-email-template.md) — Build reusable templates for estimates, invoices, and work orders
* [Automatic Emails](/support/email-and-communication/email-settings/automatic-emails.md) — Review account-wide emails for estimate, payment, and event activity
* [Automatic Thank You Emails](/support/email-and-communication/email-settings/automatic-thank-you-emails.md) — Customize accepted and declined estimate emails
* [Payment Received Emails](/support/email-and-communication/email-settings/payment-received-emails.md) — Customize payment confirmation emails for estimates and invoices
* [Auto Follow-Ups](/support/email-and-communication/email-settings/auto-follow-ups.md) — Create timed follow-ups by email or text for estimates and invoices
  * [SMS Follow-Ups](/support/email-and-communication/email-settings/auto-follow-ups/sms-follow-ups.md) — Improve SMS delivery and avoid carrier spam filters
* [Why is my auto follow-up not sending?](/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md) — Troubleshoot missed follow-ups based on status and timing
* [Chat Overview](/support/email-and-communication/email-settings/chat-overview.md) — Message clients on estimates with email notifications and away status


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