> For the complete documentation index, see [llms.txt](https://help.paintscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.paintscout.com/support/email-and-communication.md).

# Email & Communication

- [Email Settings](https://help.paintscout.com/support/email-and-communication/email-settings.md): Configure email templates, automatic emails, follow-ups, and customer communication settings.
- [Create an Email Template](https://help.paintscout.com/support/email-and-communication/email-settings/how-to-create-an-email-template.md): Create reusable email templates for estimates, invoices, and work orders with personalization tags that auto-populate customer information.
- [Automatic Emails](https://help.paintscout.com/support/email-and-communication/email-settings/automatic-emails.md): Customize automatic email templates sent when estimates are accepted, declined, payments received, or events are booked or cancelled.
- [Automatic Thank You Emails](https://help.paintscout.com/support/email-and-communication/email-settings/automatic-thank-you-emails.md): Configure automatic thank you emails to be sent when customers accept or decline estimates, with customizable subject lines and body content.
- [Payment Emails](https://help.paintscout.com/support/email-and-communication/email-settings/payment-received-emails.md): Customize automatic emails for received, processing, failed, and refunded payments.
- [Auto Follow-Ups](https://help.paintscout.com/support/email-and-communication/email-settings/auto-follow-ups.md): Set up automated follow-up messages via email or text based on estimate status triggers to improve quote acceptance rates.
- [SMS Follow-Ups](https://help.paintscout.com/support/email-and-communication/email-settings/auto-follow-ups/sms-follow-ups.md): Improve SMS delivery and avoid spam filters with these helpful tips.
- [Why is my auto follow-up not sending?](https://help.paintscout.com/support/email-and-communication/email-settings/why-is-my-auto-follow-up-not-applicable-to-send.md): Troubleshoot why automatic follow-up emails are not being sent due to unmet conditions, already met criteria, or late additions.
- [Chat Overview](https://help.paintscout.com/support/email-and-communication/email-settings/chat-overview.md): Enable real-time chat communication with clients directly on estimates, with email notifications and conversation tracking built in.


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